If a growing number of consumers are pointing out that a new smartphone is exploding when charging, then it’s generally accepted that the company responsible for manufacturing that device will look to take prompt and decisive action. That’s exactly what has happened with Samsung and its new Galaxy Note 7.
The Galaxy Note 7 may have only been with us for a matter of weeks, but it’s already been receiving mixed reviews, with some owners waxing lyrical about the hardware, its performance and its aesthetics, and others taking to social media and official support channels to suggest that their Note 7 has exploded whilst taking charge onboard.
Giving the isolated number of reports that Samsung has heard regarding the explosive Note 7 devices, and the severity of those reports, the South Korean company has taken the understandable decision to halt shipments of the hardware, at least in the Korean market and it could be expanded to other markets as well. Until more is known about the problem, including a root cause, the issue will obviously be a huge concern for the majority of hardware fans out there who have taken the opportunity to purchase the Galaxy Note 7 on the back of positive reviews of the device.
Samsung has yet to officially respond to the reported issues, but there does seem to be a common theme with the explosions, at least with the ones that have been reported publicly. One Galaxy Note 7 owner has reported the device spontaneously busted into flames while under charging conditions, with another user reporting something very similar happening, but with less dramatic consequences.
As with any issue of this nature, you immediately try to look for commonalities between the two occurrences, and in this instance, it seems that both device owners were making use of a microUSB to USB Type-C converter while charging. It’s currently unknown if this was the official converter that ships with the Note 7 or a third-party piece of kit.
Regardless of the underlying cause, it’s at least good news to see that Samsung has taken note of the issues and is looking to rectify the problem as soon as possible. The originating report has suggested that the hardware manufacturer has already gone through the process of collecting those affected devices in the hope of ascertaining the root cause of the issue. If that is found out, the issue can then of course be isolated and rectified.
For now, for those of you whose Note 7 is yet to burst into flames, it will be a good idea to ditch the microUSB to USB Type-C converter and stick to the official USB Type-C charger bundled within the retail box till Samsung officially states its position on the matter.
(Source: The Korea Herald | (Top Image: Galaxy Note 7 Catches Fire)
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