Oliver Haslam on May 7, 2019, 9:06 pm

Samsung To Now Cancel All Galaxy Fold Pre-Orders Unless Customers Say Otherwise

The Galaxy Fold faces an uncertain future after Samsung started emailing those who placed pre-orders, telling them that their order will be canceled unless they specifically request that it stay in place. The Galaxy Fold recently saw its launch postponed amid quality control issues.

Those issues were very publicly discovered when a number of review units exhibited display issues, something that immediately made the folding phone impossible to recommend.

Samsung received the defective units and started its investigations, but so far there has been no word on when the phone will be released.

To that end, Samsung has emailed all pre-order customers to inform them that they will need to confirm they still require their device, otherwise the order will be canceled.

If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically. If you do not want your order automatically cancelled on May 31st you may request that we keep your order and fulfill it later.

While Samsung does say that it is making progress in its efforts to figure out what is wrong with the Galaxy Fold ahead of another attempt at a launch, it can’t say when that launch will happen.

We are making progress in enhancing the Galaxy Fold to make sure it measures up to the high standards we know you expect from us. This means that we cannot confirm the anticipated ship date yet.

This all sounds decidedly worrying for those looking forward to getting their hands on the Galaxy Fold, and it may lead some to suggest the phone will never make an appearance in wider numbers than those which were sent to reviewers last month. However, Samsung told Reuters that the emails are simply a legal formality, given the delay in shipping.