RP Staff on September 19, 2024, 1:30 am

iPhone Screen Black But Still On: Causes And Fixes

Is your iPhone screen black, but you can tell the device is still on? You can still hear notification sounds and feel the phone vibrations, but the screen remains completely black.

This scenario, while frustrating, is not uncommon and can happen to any iPhone including iPhone 11, 12, 13, 14, 15. In this guide, we’ll dive into the causes of this problem and provide actionable solutions.

Why is my iPhone on but the screen is black?

When your iPhone screen goes black randomly but the device is still on, it indicates the phone is still working internally, but the display is not showing any visuals. You’ll hear alert sounds and feel vibrations, but won’t be able to interact with your phone. Sometimes this problem is also called iPhone black screen of death. This can happen for several reasons:

iOS Glitches: Sometimes, bugs or glitches in iOS can cause the screen to go black, while the phone is still running in the background.

Conflicting Apps: Certain apps or recent updates might not play nicely with your device, leading to unexpected issues like a black screen.

Battery Issues: In some cases, the battery may be too low to power the screen, even though the device itself is still on. This is more likely to happen if the battery is old or damaged.

Physical Damage: A drop or water exposure can damage internal components, leading to display issues such as a black screen.

What to do when your iPhone screen goes black but is still on?

Solution 1: Perform a Hard Reset

A hard reset (also known as a force reboot) can often resolve minor software glitches that cause the black screen. For iPhone X/11/12/13/14/15 and later, quickly press and release the Volume Up button, then the Volume Down button, and finally press and hold the Side button until the Apple logo appears.

Solution 2: Charge Your iPhone

If your iPhone’s battery level is critically low, the screen might go black before the phone completely shuts down. Plug your iPhone into a charger and let it sit for at least 15-30 minutes.

In some cases, if the iPhone screen goes black due to a software glitch, connecting it to a power source can trigger a response from the device. This connection could potentially allow the device to restart and restore normal screen functionality.

Solution 3: Fix iPhone Black Screen but Still On with iSumsoft iOS Refixer

If the troubleshooting steps above don’t fix the iPhone black screen issue, it’s a good idea to try a third-party tool like iSumsoft iOS Refixer. This is a safe and reliable tool specifically designed to target iOS system glitches, making it an effective solution for fixing black screen problems with ease. With just a few clicks, you can repair your iPhone without losing any data, sparing you the hassle of trial-and-error methods that might not work.

To fix the issue with your iPhone screen being black while the device is still on, download and install iSumsoft iOS Refixer on your PC, then follow the steps below.

Step 1: Open iSumsoft iOS Refixer and select the System Repair option.

Step 2: Select Standard Mode as it can fix most issues without data loss.

Step 3: Click Start, and when prompted, connect your iPhone to your computer using the USB cable. After confirming the connection, click Next to have the software recognize your iPhone.

Step 4: When you’re prompted to download the appropriate firmware package for your iPhone model, click Download and wait for the download to complete.

Step 5: Click on the Repair button and the software will fix your iPhone’s black screen issue.

Step 6: When you’re prompted for a successful repair, your iPhone will restart and then work normally.

Solution 4: Fix iPhone Screen Black but Still on using iTunes

When your iPhone screen is black while the device is still on, iTunes is another common fix. Using iTunes, you can update or restore your iPhone’s operating system, which often fixes software glitches that cause your phone’s screen to go black.

Step 1: Connect your iPhone to your computer using a compatible USB cable.

Step 2: While your iPhone connected, force reboot it to enter recovery mode.

Step 3: Open iTunes and it should immediately detect that your iPhone is in recovery mode and give you the option to update or restore your device.

Step 4: Select the Update option and follow the on-screen instructions. iTunes will reinstall the latest version of iOS for your iPhone without erasing your data.

Step 5: When the update is complete, your phone will reboot and then you can check if its screen is back in working order.

If your iPhone screen is still black, you need to enter recovery mode again and when iTunes detects it, select Restore to restore your device to its factory settings. This will fix deeper software glitches or corrupted files that may be causing the iPhone black screen issue.

Solution 5: Contact Apple Support

If you’ve tried all the above methods but your iPhone screen remains black while the device is still functioning, the issue might be related to a more serious hardware malfunction. In such cases, it’s best to reach out to Apple Support. They can diagnose the issue further and determine whether it’s a display problem or another internal component. If your iPhone is under warranty, they may offer repair or replacement options. You can contact Apple through their website, by phone, or by visiting an Apple Store for professional assistance.

Conclusion

In conclusion, if your iPhone screen turns black but the device is still working, there are several methods to resolve the issue. Start by performing a force restart, then ensure the device has enough charge. You can also try using third-party software like iSumsoft iOS Refixer or update and restore your iPhone through iTunes. If none of these solutions work, the problem may be hardware-related, and it’s best to contact Apple Support for further assistance. By following these steps, you can troubleshoot and potentially fix the black screen issue on your iPhone.

FAQs

Why is my iPhone screen black but the phone is still working?

This issue could be due to a variety of reasons, including software glitches, hardware damage, or battery-related problems.

Can a software update fix the black screen issue on an iPhone?

Yes, if the black screen is caused by a software bug, updating to the latest iOS version can potentially resolve the problem.

How much does it cost to fix an iPhone with a black screen?

The cost varies depending on the cause of the problem. If it’s a software issue, it may be free, but hardware repairs can range from $100 to $500, depending on the extent of the damage.

Is it safe to use third-party repair services for an iPhone?

It can be, as long as you choose a reputable service provider.

What should I do if my iPhone black screen problem persists after trying all fixes?

If the problem persists, it’s best to contact Apple Support or visit an Apple Store for further assistance.