iPhone 15 Stuck On Hello Screen After Update? 3 Fixes!

“It seems my iPhone 15 automatically updated last night while I was asleep. Now it’s stuck on the Hello screen and the touchscreen isn’t responding. A force reboot just brings me back to the Hello screen but the touchscreen is still unresponsive. What can I try to do?”

Updating your iPhone 15 to the latest iOS version should be a seamless experience, enhancing performance and bringing new features. However, sometimes things don’t go as planned. One common issue users face is their iPhone 15 getting stuck on the Hello screen after an update. If you’re also encountering this problem, don’t worry—there are solutions. In this guide, we’ll explore why this issue occurs and detail several effective methods to fix it.

Why is iPhone 15 stuck on Hello screen?

The Hello screen on an iPhone is the initial setup screen you see when you first turn on a new iPhone, reset your iPhone to factory settings, or after a major iOS update. It welcomes you with the word Hello displayed in various languages and prompts you to start the setup process.

Generally, when you swipe up the Hello screen, it fades out and allows you to complete the initial setup and access the iPhone. However, sometimes the hello screen gets stuck and unresponsive to your touch. Before diving into the solutions, let’s understand why your iPhone 15 gets stuck on the Hello screen after an update. Here are some possible reasons:

The update process was interrupted or didn’t complete successfully.
The iPhone still has software glitches even after the update.
There are corrupted or conflicting system files that are causing the problem.

Now that we understand the potential causes, let’s explore the solutions.

Solution 1: Force Restart Your iPhone

The first and simplest method to try is a force restart. A force restart forces the device to shut down and reboot, interrupting any unresponsive processes or software glitches that may be causing your iPhone 15 to get stuck on the Hello screen. This process refreshes the system without affecting your data, allowing your iPhone to start up normally. Here is how to force restart your iPhone 15:

First quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and finally press and hold the Side button (also known as the Sleep or Wake button) until the Apple logo appears on the screen.

Solution 2: Fix your iPhone with iSumsoft iOS Refixer

If a force restart doesn’t work, iSumsoft iOS Refixer is a recommended solution that can save you time and effort. This specialized iOS repair tool is designed to fix a wide range of common iPhone problems, including iPhone freezing or getting stuck.

With iSumsoft iOS Refixer, you can quickly fix an iPhone stuck on the Hello screen in just a few easy steps without risking data loss. Simple download and install the software on your computer, then follow the instructions below.

Step 1: Open iSumsoft iOS Refixer on your computer, and in the software interface, choose the option that says System Repair.

Step 2: On the next page, choose Standard Mode. This mode can fix most of the common iPhone issues, including the iPhone getting stuck on the Hello screen after an update, without causing data loss.

Step 3: Click Start to confirm that you want to use this mode to fix an iPhone that remains stuck on the Hello screen after an update.

Step 4: Ensure your iPhone is connected to your computer via USB cable, then click Next.

Step 5: The software will automatically detect and recognize your iPhone. Wait for the information to finish loading.

Step 6: When you are prompted to download the firmware package, click Download to proceed.

Step 7: After the firmware download is complete, click on the Repair button and the software will start repairing your iPhone. The repair process will fix any software issues and ensure your data remains intact.

Step 8: When the software shows that the repair was successful, your iPhone will restart and should no longer be stuck on the Hello screen. Swipe up to exit the Hello screen and follow the on-screen instructions to complete the initial setup and reach the home screen.

Solution 3: Restore your iPhone

When your iPhone 15 is stuck on the Hello screen, restoring it to factory settings usually resolves the issue. This will wipe all your data and reinstall the latest version of iOS. If you don’t have a backup, use this method with caution.

Step 1: Use a USB-C to USB-C or USB-C to USB cable to connect your iPhone 15 to a computer (Mac or Windows).

Step 2: Quickly press and release the Volume Up button, then quickly press and release the Volume Down button. Then, press and hold the Side button until Recovery Mode appears, showing a cable pointing toward a computer.

Step 3: Open iTunes (on Windows or macOS Mojave and earlier) or Finder (on macOS Catalina and later).

Step 4: When the dialog box pops up asking you to choose whether to update or restore your iPhone, choose Restore.

Step 5: Choose Restore and Update and confirm your choice. iTunes or Finder will restore your iPhone to factory settings.

Step 6: When the restore is successful, your iPhone 15 will restart and then show the Hello screen. This time, the Hello screen won’t get stuck and should function correctly, allowing you to proceed with the setup and access your iPhone.

Conclusion

Experiencing issues with your iPhone 15 can be frustrating, especially when it gets stuck on the Hello screen after an update. This problem can prevent you from accessing your device and disrupt your daily routine. Fortunately, it’s a fixable issue. By understanding the potential causes and following the solutions outlined above, you can get your iPhone 15 back to normal operation. If other methods fail, give iSumsoft iOS Refixer a try—you might be pleasantly surprised by the results.