Apple says that an issue that causes some iPhone 14 Pro models to display colorful horizontal lines on the screen during startup can be fixed in software.
That means that there is no hardware defect and that customers should probably just hang fire and wait for a new update to arrive.
The issue was first reported by MacRumors last month and appears to be exactly what it sounds like — a bug causing on-screen oddities during the process of an iPhone starting up. The lines go away once the device is powered on, making it fairly clear that this isn’t a hardware problem. Still, Apple has reportedly released a new memo confirming that fact.
Now, in a new memo, Apple has acknowledged the issue and put at ease concerns it stems from a hardware deficit, confirming it’s being investigated and an iOS update to address it will be released soon.
Apple also says that customers may “report that when they power on or unlock their phone, they briefly see horizontal lines flash across the screen.”
The good news? “Apple is aware of the issue and a software update is coming soon that will resolve the issue,” the internal memo goes on to say. When that update will arrive remains to be seen, but the good news is that Apple has confirmed that it’s happening.
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