Paul Morris·

2018-19 MacBook Pro, Current MacBook Air Now Covered By Apple’s Keyboard Service Program

Apple has announced an extension to its service program introduced in 2018 relating to MacBook and MacBook Pro keyboards. The program was initially introduced as an answer to a slew of complaints relating to Apple’s butterfly keyboard design.

After receiving a number of complaints from users with MacBook and MacBook Pro models manufactured between 2015 and 2017, Apple introduced the service program that allowed owners to get their machines fixed entirely free-of-charge directly through Apple or via authorized partners.

This program initially covered Apple’s 12-inch MacBook, 13-inch MacBook Pro, and the 15-inch MacBook Pro released during 2015 and 2017. Experienced problems included sticky keys, non-responsive keys, and a general breakdown of the mechanism which kept the underlying keyboard together.

This program has been extremely successful and has managed to resolve a lot of problems for owners of those affected models without forcing those consumers to pay a fee for the fix.

Now, with this extension, Apple is including MacBook Pro models manufactured during 2018, which means that the company is essentially admitting liability for the keyboards on those models and suggesting that they are subject to the same issues as the aforementioned models. Up until now, the 2018 MacBook Pro had not been included in the program so this should give some solace to those who own the hardware and who have been having problems with no resolution in sight.

In order to ensure that this doesn’t happen again, Apple has announced a number of refinements to the keyboard construction on the latest updates to its MacBook Pro range. This change has been put in place to try and minimize a lot of the prominent problems with the keyboard on older models, such as the keyboard becoming unresponsive and to reduce the occurrence of double-typing.

Previously, the company has already tried to resolve this problem by introducing a thin silicone membrane which encased the keyboard. This appears to have had a positive effect of sorts but definitely didn’t reduce the instances of issues down to a number that Apple would be happy with.

So, for the time being, the repair program remains active and will include a free-of- charge service for affected machines, which now includes the 2018 MacBook Pro.

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